Refund policy

Unfortunately, we do not accept returns or exchanges. All the purchases are final. The customer will be responsible for the re-shipment cost. all claims must be submitted no later than 4 weeks after the estimated delivery date. Please pay close attention to tracking details and delivery date. Once your tracking information states your order was delivered the customer takes sole responsibility.

You can always contact us for any return questions at info@curlysister.com.

Printing Errors/Damages and issues

Please inspect your order upon reception and contact us immediately If something arrives damaged, send a photo of the damaged goods to info@curlysister.com. then we'll gladly send a replacement at no cost to you. 

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date a replacement order will be sent at no cost to you.

It is the responsibility of the customer to provide the right shipping address and if the address is entered wrong customer will pay all costs for reshipments.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Contact us to initiate a refund request. We do not cover return shipping costs for exchanges. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.